Support

We usually reply within two working days.

Common questions

Can I use Clarilab on a computer?

Yes. Open app.clarilab.app and sign in with the same account as the iPhone app. On the web you can upload PDF reports and use reports, trends, comparisons, AI summaries, the test guide and the doctor visit summary. Reminders, the camera scanner and Face ID are in the iPhone app.

Is Clarilab medical advice?

No. Clarilab helps you organise and understand your reports, but it doesn't diagnose or treat anything. Always talk to your doctor about your results.

How accurate are the AI summaries?

Summaries are generated automatically and can make mistakes. Check values against your original report, which stays in the app.

How many AI summaries do I get?

The free plan includes 3 a month and Clarilab Pro includes 15. Your allowance resets on the 1st of each month. You can see what's left under Profile.

How do I cancel Clarilab Pro?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Clarilab, then tap Cancel. You keep Pro until the end of the period you've paid for. For refunds, use reportaproblem.apple.com.

I changed phones. How do I get Pro back?

Sign in with the same Clarilab account, then open Clarilab Pro and tap Restore Purchases.

I forgot my password.

On the sign-in screen, tap Forgot password and follow the link we email you.

How do I delete my account?

In the app, open Profile → Delete account. This permanently deletes your account, reports and results. If you can't sign in, email privacy@clarilab.app from your account's email address.

Reminders don't appear.

Check Settings → Notifications → Clarilab and make sure notifications are allowed.